If I was to pre-order a Raybaby when is expected delivery?
The current batch of Raybaby devices have been sold out. If you order today, expect your delivery by end of February 2018.
At times, orders can get delayed for reasons outside of our control. If in case such a situation arises, we will keep an open dialogue with all of our customers through frequent, transparent, and thorough updates via email as well as the Website.
How long are you doing free shipping with pre-order?
We are hoping to extend the free shipping till December 2017.
What are the color options for the device?
Currently you can choose from 3 solid colors - red, yellow and blue.
Can I cancel my Pre-Order?
Unfortunately, at this time, we cannot cancel or refund pre-orders.
My baby sleeps with me on my bed. Can I still use it or will Raybaby detect my breathing rate as well?
Raybaby is designed to track a baby’s breathing and sleeping. It will ignore any adults or pets around it.
I have twins. Can my Raybaby track both of them?
We love twins. But if you are having twins, you will have to buy two raybaby devices. Raybaby detects the breathing rate of the closest baby. However, both can be handled through one single app.
Will this prevent SIDS?
No, Raybaby will not prevent SIDS or crib death. Raybaby is vital baby monitor; it is not intended to diagnose, treat, mitigate, cure, or prevent any disease or condition. Raybaby tracks respiration rate and sleep patterns and alerts you if there is any change in the normal patterns.
My baby has breathing problems. Will Raybaby tell me what the issue with my baby is?
Raybaby is neither a diagnostic tool nor a medical device. This is also not a replacement for adult supervision. It tracks a vital that helps in diagnosis. Please consult a doctor if your baby has respiratory issues.
My child is 4 years old. He has sleep apnea. Can I use it for him?
Raybaby is designed for infants and toddlers between the age group of 0-3 years. We have been working tirelessly on this specific age group. A product for older children is in the roadmap.
It says this baby monitor uses radar. Is it harmful?
We are using radio wave technology that helps us track the respiration rate to an accuracy of 98%. The emissions are comparable to those of a digital alarm clock or a toaster. The radiation is about 1/1000th that of wi-fi, something you already have in your homes. It works on principles similar to ultrasound, which is something you use even before your baby is born.
What if I do not want to be notified everytime my baby rolls over?
We have custom notification for all motion alerts when you choose the premium subscription plan. You can choose when you want to be alerted and how you want to be alerted. You can find more information on subscription here.
How will I know how much my baby has slept?
You will receive basic sleep intelligence based alerts like - Your baby slept really well yesterday or Your baby didn't get much sleep yesterday if you have the basic or essential subscription.
With premium subscription you get customized sleep intelligence alerts and you can also turn OFF or ON specific alerts.
Where will all the photos and videos of my baby be stored?
With either an essential or a premium subscription you have the option to store the videos of your baby on either an SD card or a third party cloud storage. You also receive an intelligent collage creations of photos and videos with the essential and premium subscription, and the premium subscription also allows storage of memories on third party service like Dropbox.
Where can I find information about the subscription option for the device?
Please find all the subscription options and charges here.